Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, our research shows that both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. 

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: either they remain silent with the hope of preserving relationships only to sacrifice results, or they speak directly and abrasively to get the results they want but harm relationships. Crucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.

In this engaging one-hour overview, you will see Crucial Conversations in action, and learn the first steps in the skill to turn disagreements into dialogue, and conflict into connection. This program is based on 30+ years of research, as seen in the mega-bestselling book, Crucial Conversations.

Makana Risser Chai is a certified Crucial Conversations trainer who has presented this program for numerous local employers including REHAB Hospital, Hawaiian Electric, and the Hawaii Employers Council. As a business owner, coach and attorney, she has experienced how Crucial Conversations can improve relationships and results. A member of HSBP and ATD, her company, Respectful WorkSpaces, facilitates training programs to prevent burnout, turnover, and lawsuits.